Refund policy

Digital Downloads, MIDI Packs and/or Software:

If you are unhappy for any reason after installing, registering and using the product, we will issue a full refund within 14 days of your purchase. This policy applies to all products and bundles. All validated refund requests will be processed within 2–4 weeks. Failure to include all required information may result in a denial of your request or a delay in the processing of your refund. Excludes products obtained as Not For Resale or products purchased at an authorized Reseller/Retailer. Any products purchased with an authorized Essential MIDI Reseller/Retailer should be returned to the retailer from which it was purchased (subject to that retailers return policy).

Refund Process:

Please complete our contact form for Technical Support or email our support team at info@essentialmidi.com and notify us that you have successfully used the product with your system but would like a refund.

Once the refund is authorized, Essential MIDI will provide instructions on how to remove, uninstall and delete your product.

Once the process is complete, Essential MIDI will refund in the amount of the full purchase price.

Refund amount is subject to the currency exchange rate and applicable bank fees at the time of the refund.

NOTE: Users must successfully install, add, and activate their products prior to becoming eligible for a refund. Technical issues relating to DAW installation, serial code activation or "other" within a third-party software, do not meet refund requirements and should be directed to said third-party's technical support.

To request a refund, select the product this is concerning on the support page, and submit a ticket using the “Help” icon. Alternatively, email info@essentialmidi.com with your product name, order number and a brief summary of the reason for your request.